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I Highly recommend The Water Guy for accurate information, well priced supplies and easy delivery of supplies to your door.
— J.H.,
Chilliwack - BC

Contact Us

#12 & #13 - 600 Industrial Road 1
Cranbrook, BC - V1C 4C6

Hours Business Hours

Mon - Fri

8:30am - 5pm8:30am - 5:00pm

Store hours are displayed in
Mountain Time (MST)

Phones Customer Care

Local Calls
Fax 250-489-4000
Toll Free
Fax 1-866-489-4004
Closed Now
AvailablePhone service available
 Tomorrow
8:30am - 5:00pm (MST)

Store & Warehouse

The Water Guy
Echo Water
& Well Service
Address & Directions

Got Questions?

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Select from the answer topics to direct your inquiry to the right
service department or support professional.
Being around since 1989 has made us the Go To Destination for Rare Products & Parts in Canada.

Did the original Manufacturer go Kaput? Belly up? Down the gurgler? We will find you the best modern alternative to get you caught up to this century.

Can you keep a secret? Our Water Techs keep a 'Hidden Stash' of hard to find water purification systems parts in the warehouse. Don't lose hope just because you can't find what you are looking for anywhere else online.
We can help you with many of the problems that effect your water quality, your health & your wellbeing.

Rotten egg smell, metallic taste, fecal coliform, e.coli, scaly deposits, residues, chlorine, algae, arsenic, pesticides, nitrates, your husband insists on wearing a hair bun?

Let us know what you are dealing with and we will get to work on solving it.
What is the bottom line... the all in cost? What are the parts, the tools & accessories to max out your water system and add 20 healthy years to your life?

Let us know what your requirements are.

And don't forget to include your delivery address. We will also find you the best delivery rates for your complete package.
Remember to provide your order # and pertinent product details so that we can look up your original purchase when servicing your request.

Fulfillment of your product related warranty, replacement or return request will be overseen by our Warehouse Products Manager.

Please monitor your email address for status updates, next steps & courier related logistics.
Your tracking number is sent to your email within 24hrs of it leaving the loading dock.

Rewards Members can Log In for realtime delivery status updates.

If you would like to Add, Change or Remove items to any order with a 'Pending' status, please call us right away.
Our Service Fleet is on the road every day... maintaining, servicing, upgrading and installing new equipment as we have been doing consistently & reliably since 1989.

If your area is listed along our serviceable routes within the West & East Kootenays, you can schedule a visit from one of our Water Techs.
Our Onsite Water Testing Lab is one of the most comprehensive Water Chemistry Analysis & Hazardous Water Borne Poisons Identification Laboratories in Canada. (or W.C.A.H.W.B.P.I. Lab for short).

Select from the available options to get your water tested today.
To receive the most helpful service be sure to upload a few photos, a video, links to online references or a water test summary.

Every inquiry receives 5 star treatment and attention from our dedicated team.

Provide as much detail as you can so that our experienced professionals can deliver to you the best recommendations & support.

What can we help you find?

$ – $

What can we help you solve?

Already have a water test? Use the upload button below.

What can we quote for you?

What are your water problems or concerns?

Already have a water test? Use the upload button below.

* Required

Project Budget

$ – $

What kind of product support can we provide?

(Warranty, Repair, Return, Replacement & Exchange Requests)

List specific items if your request
is not for your entire order

What kind of order support can we provide?

Which ordered items are you asking about?

What kind of local service &
repair would you like to schedule?

When is the best time of day for service?

Your Appointment Day: The exact day we will visit depends on when we are in your area next and the requirements of this appointment. We will contact you to confirm the day that we would be coming by.

If this is an urgent matter please provide additional details in the text area provided below.

What kind of water & well testing
services do your require?

Attachments
Images: .jpg, .jpeg, .png, .gif
Files: .pdf, .doc, .docx, .xls, .xlsx
Videos: .mov, .mp4, .mpg

Message

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* Please confirm checkbox for "Refunds, Returns, Warranties & Exchanges Policy" before continuing.

A Picture is Worth a Thousand Words

A Picture is Worth a Thousand Words

That is why we recommend that you attach 2 - 3 photos that provide a good description of what you are inquiring about.

Unless you want to type out a Thousand Words... in which case carry on!

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